Responsible for managing customer interactions across multiple channels, including in-store, online, mobile, and social media platforms. This role ensures seamless, accurate, and timely communication and order management to deliver excellent customer experience and support the company’s omnichannel strategy.

KEY RESPONSIBILITIES:

• Communicate professionally and empathetically across all platforms.
• Accurate logging of interactions in CRM.
• Resolve customer issues during first contact, where possible.
• Respond to queries within SLA timelines across all channels and maintain message consistency.
• Keep customers’ records accurate, updated, and complete. Flag duplicate or incomplete profiles.
• Maintain updated knowledge of offerings, policies, and systems to provide correct and helpful responses.
• Achieve positive feedback from customers, meet or exceed satisfaction benchmarks.
• Meet daily/weekly targets.
• Follow standard operating procedure.
• Cooperate well with team members, contribute to meetings, and share knowledge and insights for team improvement.
• Follow data protection, privacy, and internal guidelines.
• Maintain customer trust and company standards.

REQUIREMENTS:

• Matric or equivalent
• Brights Induction (service excellence)
• 2 years’ Retail or Sales experience
• Customer Service Training
• Digital & Social Media Marketing
• Telephony experience within a Customer Service/Call Centre environment
• Excellent professional work standards, including grammar and oral proficiency
• Computer & Typing (minimum of 35 wpm) skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.